Please take a moment to search our self help topics. However should you require any assistance please don't hesitate to contact us on 0121 705 2244.  Please note that our usual office hours are Monday to Friday from 9.30 am to 5.30pm.  We may divert the calls to an out of hours number outside of our office hours to help our customers with urgent queries.

Ordering

How to place an order on-line or by telephone.

We would like to make the ordering process as simple as possible. Should you require a customized item (e.g.colour matching service) we recommend corresponding directly with us to ensure we meet your requirements. You can customize your order on-line by specifying the sizing requirements of your jewellery and a few basic colours for some of our items.

We are open Monday to Friday to answer any questions you may have about our jewellery. Please leave a message if we are unable to answer your call directly and we will return your call.

Current customized/made to order items

For items that are in stock, delivery is usually within 3 to 4 working days. If your order is urgent, please contact us to check availability of the item you require.

Made to Measure jewellery currently require at least 21 days notice. Please contact us to check on times if your order is urgent.

Alternatively, please ring one of our stockists to see if they have the items you require.

How to order from the collection

Select the options for the piece you require and click on 'Buy Now'. Where there is a box to enter your chosen colour(s) please enter the colour(s) as stated. Select your choice of clasp (silver/gold/rhodium plated), and the length. If there is no choice available for colour/length of item, please state this in the comments box at the END  of the checkout stage.  Continue shopping for more items or continue to our secure on-line payment service. Should you prefer to order by telephone, please call us on (44)  0121 705 2244 during our opening times.

Payment

There are several options for payment. Either click on the 'Buy Now' button to add the item to your shopping cart. You can then either carry on shopping or make your payment. To make a payment, you have two options: pay by PayPal or by cheque.

We use the security of PayPal to take credit and debit card payments. For customer's who prefer to make payment by cheque or cash (sent at the customer's own risk), the item will be sent as soon as the payment has cleared (normally 5-7 working days).

We can also take credit card payments over the telephone.  Please call us with your details, or place your order on-line, select the pay by cheque option, and we will be in contact with you for your card details. 

Packaging, Gift wrap and Delivery

Packaging — We take great care in packaging your item, to ensure your jewellery is not damaged during transit. We supply a lovely organza/silk pouch or  box for all of our Freshwater Pearl and Semi-precious stone jewellery.

Gift Wrap — Items can be gift wrapped in luxury paper, and a message card attached for an additional £3.50. If you require this service, please include your message (no more than 30 words please) for the card in the box below and click on the "Buy Now' button, to add gift wrap to your shopping cart. Please note that the gift wrap is non refundable.

Handmade Process

All of our freshwater pearl and semi-precious stone jewellery is handmade. Many components used are also handmade or handcut, without the use of machinery. Therefore small imperfections should be expected. Each Cultured Freshwater pearl is unique and it is to be expected that slight variations in colour, quality, size and shape will occur. Semi-precious stones are also unique, and it is expected that slight variations in colour, quality, size and shape will occur. Indeed, these all add to the uniqueness and charm of each individual piece.

Delivery

Postage — We will dispatch your order within 3 to 7 working days of confirmation. UK orders are normally delivered within 3 - 4 working days and international orders within 10 to 14 working days depending on customs.  Please note that during busy periods, delivery may take slightly longer, so please allow for this, or e-mail us before ordering to confirm the delivery date if your order is urgent.

If your order is urgent please let us know as we may be able to prioritise your order. Do e-mail us to check delivery times before you place your order if it is urgent.

All packages are sent either first class recorded delivery or registered post (special delivery) and will require a signature on delivery. If you are unable to sign for your package it will be held at your local sorting office.

Postage and Delivery Details

Items valued below £50 are sent recorded delivery and all items above £50 we recommend are sent by special delivery. We do not take responsibility for items that are not delivered or delivered late and request that you contact Royal Mail directly.

Shipping Costs

Postage costs are calculated per order - irrespective of order size.

UK orders are sent by Royal Mail recorded delivery charged at £4.50 or Special Delivery charged at £6.50.

Irish orders are sent by Royal Mail International Signed For and are charge at £9.00.

Parcels can only be tracked within the UK. Once an item has left the UK we cannot track an item.

1. Orders sent via Royal Mail Recorded Delivery will require a signature. Items sent via Recorded Delivery can take up to 15 working days to be delivered.
2. Orders sent via Special Delivery will require a signature. Items sent via Special Delivery will be delivered the next working day after your order is ready for dispatch.  Posting times to some parts of Scotland are not guaranteed by Royal Mail as next day delivery.  Please e-mail us or call us if you require your order urgently.
3. Items sent by 'International Signed For' may take up to 28 days to be delivered. Although a receipt of postage/parcel number will be obtained, once an item has left the UK Royal Mail cannot trace an item.
4. We can only guarantee delivery on a specific day if the 'Special Delivery' option is chosen. Delivery can only be guaranteed on a working day (Monday-Friday 9am to 1pm). If you require a specific delivery date please note this on the 'additional notes' section of the checkout page or contact us in the normal way.
5. We do not take responsibility for late or non delivery due to factors outside of our control.
6. A parcel is not deemed missing or lost unless 15 working days has past. We do not issue refunds or replacement of goods unless 15 working days has past. After this time we will submit a claim to Royal Mail and either issue a refund or replace your lost goods.
7. If requested, upon dispatch of your order an e-mail confirming your Royal Mail parcel number will be sent to enable you to track delivery via www.royalmail.com.

Returns Policy

We want you to be happy

We understand how difficult it can be to buy from the internet, and your satisfaction is very important to us. If you are not completely satisfied with your purchase, you may return it to us within 7 days of receiving your order for a refund or exchange, less deductions for package and postage. PLEASE NOTE THAT PIERCED EARRINGS ARE NON-RETURNABLE. THIS ALSO APPLIES TO ITEMS DISPLAYED ON THE WEBSITE THAT HAVE BEEN MODIFIED (SHORTENED/LENGTHENED ETC) TO THE CUSTOMER’S OWN SPECIFICATIONS. ALL ITEMS THAT ARE MADE TO ORDER OR MADE TO MEASURE ARE NON-RETURNABLE. ITEMS THAT HAVE THE SECURITY TAG REMOVED ARE ALSO NON-RETURNABLE.

We must be notified within strictly 2 days of receipt that you are returning items for a refund, and returns must be sent unworn, in the same perfect condition that they were sent in with all relevant packaging. We will not issue a refund if your wedding date has passed or if the item is not as it was sent. Our full terms and conditions are available here.

All special offer/sale items are non-returnable. Your statutory rights are not affected.

Returns which are post marked outside of the 7 days will be deemed your property and will be returned.

Our decision is final as to whether or not products are deemed unworn and have been returned in perfect condition.

If you wish to return your order please contact us first by e-mailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or telephone 0121 705 2244.

We reserve the right to reject a returned item if we suspect that a customer is taking advantage of our returns policy.