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FAQ'S & HELP

Please take a moment to search our help topics. However should you require any assistance please don't hesitate to contact us on (44) 0121 705 2244.  Please note that we are a small family business and are not open 24 hours! our usual office hours are Monday to Friday from 9.30 am to 5.30pm.  We may divert the calls to an out of hours number outside of our office hours to help our customers with urgent queries.  If your call goes through to an answer machine, then please leave a message and we will call you back.

Ordering

How to place an order on-line or by telephone.

We would like to make the ordering process as simple as possible. Should you require a customized item (e.g.colour matching service) we recommend corresponding directly with us to ensure we meet your requirements. You can customize your order on-line by specifying the sizing requirements of your jewellery and a few basic colours for some of our items.

We are open Monday to Friday to answer any questions you may have about our jewellery. Please leave a message if we are unable to answer your call directly and we will return your call.

Current customized/made to order items

For items that are in stock, delivery is usually within 2 to 3 working days. If your order is urgent, please contact us to check availability of the item you require.

Made to Measure jewellery currently requires up to 14 days notice. Please contact us to check on times if your order is urgent.

Alternatively, please ring one of our stockists to see if they have the items you require.

How to order from the collection

Select the options for the piece you require and click on 'Buy Now'. Where there is a box to enter your chosen colour(s) please enter the colour(s) as stated. Select your choice of clasp (silver/gold/rhodium plated), and the length. If there is no choice available for colour/length of item, please state this in the comments box at the END  of the checkout stage.  Continue shopping for more items or continue to our secure on-line payment service. Should you prefer to order by telephone, please call us on (44)  0121 705 2244 during our opening times.

Payment

There are several options for payment. Either click on the 'Buy Now' button to add the item to your shopping cart. You can then either carry on shopping or make your payment. To make a payment, you have two options: pay by PayPal or by cheque.

We use the security of PayPal to take credit and debit card payments. For customer's who prefer to make payment by cheque or cash (sent at the customer's own risk), the item will be sent as soon as the payment has cleared (normally 5-7 working days).

We can also take credit card payments over the telephone.  Please call us with your details, or place your order on-line, select the pay by cheque option, and we will be in contact with you for your card details.  We do not have the facility to process AMEX card payments.

Packaging, Gift wrap and Delivery

Packaging — We take great care in packaging your item, to ensure your jewellery is not damaged during transit. We supply a branded box and care instructions for all items.

Gift Wrap — Items can be gift wrapped in luxury paper, and a message card attached for an additional £3.50. If you require this service, please include your message (no more than 10 words please) for the card in the box below and click on the "Buy Now' button, to add gift wrap to your shopping cart. Please note that the gift wrap is non refundable.

Handmade Process

Many pieces of our freshwater pearl and semi-precious stone jewellery are handmade. The omponents we use may be handmade or handcut, without the use of machinery. Therefore small imperfections should be expected. Each Cultured Freshwater pearl is unique and it is to be expected that slight variations in colour, quality, size and shape will occur. Semi-precious stones are unique, and it is expected that slight variations in colour, quality, size and shape will occur. Indeed, these individual characteristics all add to the uniqueness and charm of each individual piece.

Items of jewellery from our diamond and cultured pearl collection are all professionally made with diamonds set in white or yellow gold.  Items of diamond jewellery for children are set into silver unless otherwise stated in the description.

 

Wholesale pearl jewellery enquiries

If you are a retailer looking to stock from either our freshwater pearl, faux pearl or diamante jewellery collection, then please call or e-mail us for details of opening an account or for a wholesale catalogue. We can arrange to visit your store and show you the full collection.  All items are packaged in our branded boxes and we aim to dispatch items within 1-2 days of your order being placed. Wholesale pearl jewellery enquiries may be made to our e-mail address sales@girls-love-pearls.co.uk or call us for more details: 0121 705 2244