Postage — We will dispatch your order within 1 - 4 working days of confirmation. UK orders are normally delivered within 2 - 6 working days and international orders within 10 to 14 working days depending on customs. Please note that during busy periods, delivery may take slightly longer, so please allow for this, or e-mail us before ordering to confirm the delivery date if your order is urgent.
If your order is urgent please let us know as we may be able to prioritise your order. Do e-mail us to check delivery times before you place your order if it is urgent.
All packages are sent either courier, first class recorded delivery, second class recorded delivery or registered post (special delivery) and will require a signature on delivery (depending on your chosen delivery method requested at the checkout). If you are unable to sign for your package it will be held at your local sorting office or with the courier company.
Items valued below £30 are sent recorded delivery and all items above £50 we recommend are sent by special delivery. We do not take responsibility for items that are not delivered or delivered late and request that you contact Royal Mail directly.
UK orders are sent by Royal Mail recorded delivery charged at £4.50 1st Class, or £3.50 2nd class, or Special Delivery/Next Day Service charged at £6.50 including VAT.
Irish orders are sent by Royal Mail International Signed For and are charged at £8.00.
We want you to be happy and love your pearls, which is why we operate an 'if you don't love your pearls, send them back' policy. This means you can return items for a full refund.
We understand how difficult it can be to buy from the internet, and your satisfaction is very important to us. If you are not completely satisfied with your purchase, you may return it to us within 14 days of receiving your order for a full refund or exchange. ITEMS THAT HAVE BEEN MODIFIED (SHORTENED/LENGTHENED ETC) TO THE CUSTOMER’S OWN SPECIFICATIONS MAY BE EXCHANGED FOR ANOTHER ITEM. ALL ITEMS THAT ARE MADE TO ORDER OR MADE TO MEASURE ARE NON-RETURNABLE HOWEVER WE MAY EXCHANGE THESE ITEMS AT OUR DISCRECTION.
We must be notified within 7 days of receipt that you are returning items for a refund, and returns must be sent unworn, in the same perfect condition that they were sent in with all relevant packaging and tags still attached. Our full terms and conditions are available here. Your statutory rights are not affected.
Returns which are post marked outside of the 14 days returns period may be accepted for exchange or refund at the discretion of Girls Love Pearls.
Girls Love Pearls will not accept returns for any items that have been worn or show any signs of wear and tear. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags. Our decision is final as to whether or not products are deemed unworn and have been returned in perfect condition.
If you wish to return your order please contact us first within 3 days of receiving your item, by e-mailing us at firstname.lastname@example.org for a Return Authorisation Number.
Please note that international customs duties and sales taxes applicable on your items will NOT be refunded and that the customer is liable for paying these charges.
We reserve the right to reject a returned item if we suspect that a customer is taking advantage of our returns policy.